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Customer Service Policy

Community Futures Sun Country Management, Staff and Board seek to enhance customer satisfaction.

Service Indicators

Having Integrity Without Compromise

Having integrity means that we are completely forthright in our dealings. We say what needs to be said not simply what people want to hear.

Do Right By All Our Customers

Doing right means acting with the best interests of the other party in mind. We treat each other, our business partners, and our customers with care and respect.

It’s the People

We have great people who want to do well, who are capable of doing great things and who come to work fired up to achieve them. Great people flourish in an environment that’s liberated and amplifies their energy.

Seek the Best

We seek the best in two ways; we cast wide nets to find the best people to hire and the best ideas to adopt, and we base our decisions regarding them on facts.

Continually Improve the Process

We can always get better. We strive continuously to improve our processes, to help people do their job better and to produce higher quality at lower cost

Speak Listen and Respond

Management has the responsibility to create an environment that encourages people to speak openly, knowing they will be listened to when they do. Listening, however, is only a first step. It’s also key to Respond – if not through direct action, then through acknowledgement or feedback.

Team Work

Teamwork means focusing on the team’s success, realizing ultimately that the team’s success is your success. The results? – decisions that are not “mine” or “yours” – but rather, better solutions.

Customers Define Quality

Part of adapting to changing customers’ wants and desires is knowing what our customers want. CFNO has triumphed in part because we actively solicit input from our customers.

Think Fast Move Fast

Customers want to benefit from our great ideas sooner – not later. Moving fast enables us to learn and make better decisions over time. That’s because the best learning comes from trying out more things in the real world.

We Care and Give Back

We believe that with our success comes the responsibility to give back to our community. We seek to contribute to the community in ways that reflect broadly held values, have meaningful impact, draw on our unique strengths as a corporation, and, wherever possible, reinforce our community economic development objectives.



Government of Canada
Pacific Economic Diversification Canada
Societe de developpement economique
Pour obtenir le service en français appeler 1-877-732-3534


Community Futures Sun Country recognizes and acknowledges with gratitude we are collectively gathered on the ancestral, traditional, and unceded territories of the Nlaka'pamux, Secwepemc, St’átl’imx, and Stó:lō Nations where we live, learn, collaborate and work together


Community Futures Sun Country
Growing communities one idea at a time

203 Railway Ave.
PO Box 1480
Ashcroft BC V0K 1A0
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